faq’s

FAQ

Do I need an appointment?
Appointments are not necessary- we take walk-ins for under 25 items.  Walk-ins are accepted based on staff availability and no consignments are accepted one hour prior to closing.   Please contact us if you cannot make it during store hours- we may be able to come in early or stay late.

You may make an appointment online for more prompt service and over 25 items. Appointments are always taken before walk-ins. We accept appointments via phone & email or click on the button here to schedule it yourself online.

Is there a limit to the number of items you will accept?
No limit. Please schedule accordingly.

Can’t I just drop it off?
We are no longer accepting drop and runs.  We just don’t have the storage to hang on to items.  Please plan to stay while we inspect your items.  We are pretty speedy!

Can I have you look over my stuff and then bring it back on hangers?
Sorry, no. We cannot give your items a fair assessment through all those wrinkles. Clothing must be clean, pressed and on hangers, ready to wear.

How do I know if my items sold?
You may call, email or stop in to check on your account at any time. You can also check the consignor login on the website here. Your password is your email address for the first login and then you change it.

What if my items don’t sell?
All items left unclaimed after your 60 day term will be liquidated or donated to charity. (Sorry, we have just too many consignors and items to call to remind everyone.)

How do I get paid?
All payments are handled at the store.Store credit is available at anytime. I pay cash for credits under $25. Credits over $25 are paid by check by management only- please call ahead if you are looking to pick up a check. I do not mail checks unless you make arrangements .